Refund and Returns Policy

At Naducaa, we want you to be completely satisfied with your purchase of headscarves and headbands. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be situations where you may need to return or exchange an item. This Return and Refund Policy is designed to guide you through the process and ensure a smooth experience.

Returns and Exchanges

Eligibility:

We accept returns and exchanges within 30 days from the date of delivery. To be eligible for a return or exchange, the item must be unused, unwashed, and in its original condition with all tags and packaging intact. Please note that for hygiene reasons, we cannot accept returns or exchanges for headscarves or headbands that have been worn or altered.

Process:

If you wish to return or exchange an item, please follow these steps:

Contact our customer support team within 30 days of receiving your order to initiate the return or exchange process. You can reach us via email at info@naducaa.com
Provide your order details and the reason for the return or exchange. We value your feedback, as it helps us improve our products and services.
Once your return or exchange request is approved, we will provide you with a return authorization number (RMA) and instructions on how to proceed.
Carefully package the item to ensure its protection during transit. Include the RMA number on the package and send it back to us using a trackable shipping method.
After we receive the returned item and verify its condition, we will process your refund or exchange as per your request.

Return Shipping Costs:

If you received a damaged, defective, or incorrect item, we will cover the return shipping costs. However, if you wish to return or exchange an item for any other reason, you will be responsible for the return shipping costs.

Refunds

Processing Time:

Once we receive and inspect your returned item, we will process your refund within 15 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

Refund Methods:

Refunds will be issued in the original form of payment used for the purchase. If your original payment method is unavailable or expired, we will issue the refund through an alternative method, such as store credit.

Exclusions

The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

Headscarves or headbands that have been worn, altered, or washed.
Items purchased during clearance sales, promotions, or flash sales.
Personalized or custom-made items.

Customer Satisfaction

Your satisfaction is our top priority, and we strive to resolve any issues promptly and fairly. If you have any concerns or questions regarding our Return and Refund Policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

Note: This Return and Refund Policy is subject to change without prior notice. Please refer to the policy on our website at the time of your purchase for the most up-to-date information.

Thank you for choosing Naducaa. We appreciate your trust and look forward to serving you again in the future.